REFUND AND RETURNS POLICY
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- Refund and Returns Policy
At FADSUSA.com, we want you to love your purchase. If you’re not completely satisfied with your apparel or footwear, our easy returns and refunds process ensures a hassle-free experience. Please read the details below to understand your options.
1. Returns Eligibility
Items must be returned within 30 days of the delivery date.
Products must be unused, unworn, unwashed, and in their original condition with tags attached.
Sale items and gift cards are non-returnable unless otherwise stated.
Shoes must be returned in their original packaging to qualify.
2. How to Initiate a Return
Log in to your FADSUSA account and go to “Orders”.
Select the item(s) you wish to return.
Click “Initiate Return” and follow the instructions to generate your return label.
Pack the item securely and attach the return label.
Tip: Keep your tracking number until your return is processed.
3. Refund Process
Once your return is received and inspected, we will send a confirmation email.
Refunds will be issued to the original payment method within 7–10 business days.
Shipping fees are non-refundable, except in cases of defective or incorrect items.
4. Exchanges
If you wish to exchange a product for a different size or color, please follow the return process and place a new order for the replacement item.
Exchanges are subject to stock availability.
FADSUSA.com is committed to quality, comfort, and customer satisfaction. Your trust is important to us, and our refund and return process is designed to make shopping worry-free.